Relationship Between Emotional Productivity- myassignmenthelp.com

Question: Discuss about theRelationship Between Emotional Labor and Productivity. Answer: Emotional labor is defined as the manipulation of outward behavior or inner feelings of an individual to display the emotions in relation to the occupational norms or display rules. The emotion of an individual involves the experiences or expressions in addition to the surface level emotion. Emotional labor is required in all the sectors of the economy. These types of laborers get engaged in an interactive process and thus it improves the performance of the employees. It is also important for the organizations to understand the emotions of the employees and thus provide them necessary support. An important element of emotional laborers is that they expect that people will work in teams and also show positive behaviors. The organization can measure the importance of emotional labor by analyzing the emotional effort and commitment of the workers (Schutte Loi, 2014). The employees in an organization may develop positive or negative feelings towards their job role and this gives rise to the conflict in his or her inner feelings. The supervisors play an important role in judging and analyzing the performance of the employees. This is essential to help the employees in coping with stress. Emotional labor tries to maintain proper co-ordination with their co-workers and mangers so that they can help the organizations to grow exponentially (Platis, Reklitis Zimeras, 2015). There are two important strategies of an emotional labor i.e. deep level and surface level strategies. In the surface level strategies, the employees put mask or show false emotions rather than developing a feeling for them. However, in deep level strategies, the organizations try to judge the employees emotions. Emotional labor creates stress in the workplace and it involves physical and mental costs (Oswald, Proto Sgroi, 2015). This job stress causes more amount of absenteeism in the workplace and thus decreases the productivity of the workers. The employees can manage the emotions by using various kinds of strategies which will not hamper their productivity. The employees must understand the value of their work and thus it will give them accomplishments and a sense of pride for their job. It will motivate them to perform better and thus reduce their stress (Conway et al., 2106). It is also important for the employees to focus on that particular job which they prefer and are willing to work for it. This will help in lifting their mood and it will also give mental satisfaction to the employees. Emotional labor must perform small tasks and thus it will reduce their stress. Emotional labor tries to improve the relationship in the workplace and they are also concerned in building a healthy working environment (Lu Guy, 2014). It is also important to handle the negative emotions constructively. The employees must know how to highlight the problems to the higher authority and thus co-operate with the team members. Emotional labor must talk directly to the team members and the higher authority rather than gossiping. The planning, effort and control of the emotional labor is essential to express their emotions in the interpersonal transactions (Wagner, Barnes Scott, 2014). The emotions are partially expressed in the social environment. Emotional exhaustion and job d issatisfaction affects the productivity of the laborers. It is also important for an individual to suppress or inhibit the feelings. It is important to regulate the emotions although the work environment is chronic. The workers who are emotionally exhausted cannot manifest the turnover of the companies (Durkheim, 2014). The relationship between emotional intelligence and effectiveness of workforce suggests that those organizations which provide guide, help and support to the employees gets more commitment and productivity from them. The employees also do not feel stressed and they can share their emotions and feelings with the management. The management must help the employees in such situation so that they in turn get the same benefit when there is any problem in the organization. For example, it can be said that if an employee is sad or angry towards any co-workers, it will affect his/her performance and also the performance of the co-worker. These will directly affect the organiz ation because the productivity of the employees decreases (Delmas Pekovic, 2013). It is also seen that an emotional labor may have problems with the managers. There are certain tasks which are not suitable for the employees and thus there arises tensions and stress which affects their performance directly. The organizations sometimes force the employees to do multi tasking jobs and these create tension among the employees. The employees also have to bear their family tensions and it is important to balance between their family life and work life. These kinds of domestic issues also affect the productivity of the employees (Gonzalez Iffland, 2014). The organizations also put unhealthy pressure on the employees and thus this can lead to sufferings and stress. Long hours of work, excessive workload and heavy pressure to perform better negatively affect the employees. The productivity of the employees is influenced by the drives and stamina of the employees (Raval Dourish, 2016). The stamina reflects the ability of the employees for sustaining prolonged physical wor k. An employee can only produce more if his mindset is free from stress and tensions. This can be possible if the employees are emotionally stable. The positive emotions of the employees i.e. satisfaction, happiness enhances their productivity. On the other hand, the negative emotions lower the productivity. Anxiety also affects the performance of the employees. They play an important role in the attitudes and behaviors of the individuals (McCarthy, Trougakos Cheng, 2016). Several research studies have indicated that there is a negative relationship between the performance of the employees and anxiety level. It can be said that every kind of jobs requires emotional labor. For example, a doctor must be empathic towards the patients, businessmen must try to control his temperament and anger when he arranges particular meeting. There are different kinds of degrees to manage the emotion of these laborers. These emotions can be controlled by institutional approach and certain kinds of expressions which are considered appropriate. Some approaches may also be considered as impulsive and thus it affects the performance of the employees. In such a situation, the employees cannot disclose their feelings and emotions and they cannot concentrate in their job. These indirectly affect the organizations as well as the employees (Zhang Fung, 2014). Emotional outburst of the employees damages their credibility. If an individual always remains upset in his work, he/she cannot concentrate on the job. Moreover, it also affects the reputation and image of the employees. Thus, it is important for an emotional leader to control his feelings. It is important to stay focused on the task and thus make improvements and progress in that particular field. It is also seen that an emotional employees always remain tensed and stressed with small issues and thus it affects their performance. The emotions, moods and overall dispositions of the employees lay an important impact on teamwork, turnover, creativity, leadership and negotiations. Emotion can be described either as an interpersonal or individualized response to the stimulus. It is important to control the emotions as well as shape the emotional attitude of other individuals. Emotional labor is thus taken as serious behavior and attitude of the groups, individuals and organizations. It a ffects loyalty, customer satisfaction and financial performance in the organizations. Thus, it can be said that emotional labor involves the process of regulation of the expressions and feelings for the fulfillment of the organizational goals. It is important to manage the emotions for the maximization of well being of an individual. It is tough to stay focused on the job and make progress keeping aside the emotions of the employees. Staying focused on the work is important and the employees deserve to do and thus help the organization to grow. This will not only benefit the employees but also the organization. Therefore, it is important to concentrate on the work and remain focused rather than taking unnecessary tensions. 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